December 10, 2021 by Admin

A contracted company employs key IT systems operational personnel to oversee technology used to manage a critical line of business. Management is concerned that a mass resignation by many disgruntled personnel may lead to a shutdown of these key systems. Which of the following should be the PRIMARY responsibility of IT governance to address this risk?

• Renegotiate employment agreements to lessen the likelihood of a mass resignation.
• Cross train management to assume support of the technology.
• Develop a resourcing strategy that quickly replaces staff.
• Survey key support staff to determine what is causing them to be disgruntled.