December 10, 2021 by Admin
An enterprise is evaluating a Software-as-a-Service (SaaS) solution to support a core business process. There is no outsourcing governance or vendor management in place. The CEO’s FIRST course of action should be to:
- establish a contract with the SaaS solution provider.
- instruct management to use the standard procurement process.
- ensure the service level agreements (SLAs) for service providers are defined.
- ensure the roles and responsibilities to manage service providers are defined.