An enterprise is evaluating a Software-as-a-Service (SaaS) solution to support a core business process. There is no outsourcing governance or vendor management in place.

December 10, 2021 by Admin

An enterprise is evaluating a Software-as-a-Service (SaaS) solution to support a core business process. There is no outsourcing governance or vendor management in place. The CEO’s FIRST course of action should be to:

  • establish a contract with the SaaS solution provider.
  • instruct management to use the standard procurement process.
  • ensure the service level agreements (SLAs) for service providers are defined.
  • ensure the roles and responsibilities to manage service providers are defined.

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