A business has outsourced IT operations to several third-party providers, but service level agreements (SLAs) are not clearly defined in all cases. Which of the following is the GREATEST risk to the business?

December 10, 2021 by Admin

A business has outsourced IT operations to several third-party providers, but service level agreements (SLAs) are not clearly defined in all cases. Which of the following is the GREATEST risk to the business?

  • Third parties could provide overlapping services.
  • Quality of services is not enforceable.
  • The scope of work is not clearly defined.
  • Costs are not measurable.

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