You need to create custom entities to provide the chatbot with the knowledge of the product categories. Which features should you use?

November 13, 2021 by Admin

HOTSPOT

You are designing a Power Virtual Agents chatbot for a store.

You need to teach the chatbot to acknowledge the store’s product categories and the variations within specific categories.

You need to create custom entities to provide the chatbot with the knowledge of the product categories.

Which features should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

PL-200 Microsoft Power Platform Functional Consultant Part 04 Q13 044 Question

PL-200 Microsoft Power Platform Functional Consultant Part 04 Q13 044 Question

PL-200 Microsoft Power Platform Functional Consultant Part 04 Q13 044 Answer

PL-200 Microsoft Power Platform Functional Consultant Part 04 Q13 044 Answer

Explanation:

Box 1: Smart matching
Smart match: This option is part of the intelligence supported by the bot’s language understanding model. It provides the flexibility to let the bot take in user input in a fuzzy way based on the list items given to the entity.

Specifically, when this toggle is on, it lets the bot autocorrect misspellings and expands the matching logic semantically, such as automatically matching “softball” to “baseball”.

PL-200 Microsoft Power Platform Functional Consultant Part 04 Q13 045

PL-200 Microsoft Power Platform Functional Consultant Part 04 Q13 045

Box 2: Synonyms
Synonyms: This option allows you to manually expand the matching logic by adding synonyms. Smart match and synonyms seamlessly work together to make your bot even smarter.

For example, for the “hiking” product category, you can add “trekking” and “mountaineering” as synonyms. For “Yoga”, you can add “Pilates” as a synonym.

Box 3: Slot filling
Slot filling is a natural language understanding concept that means saving an extracted entity to an object. In Power Virtual Agents, slot filling means landing the extracted entity value into a variable.

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