Which of the following should be the FIRST consideration with regard to the IT service desk which will remain centralized?

December 11, 2021 by Admin

An enterprise has made the strategic decision to begin a global expansion program which will require opening sales offices in countries across the world. Which of the following should be the FIRST consideration with regard to the IT service desk which will remain centralized?

  • The effect of regional differences on service delivery
  • Identification of IT service desk functions that can be outsourced
  • Availability of adequate resources to provide support for new users 
  • Enforcement of a standardized policy across all regions

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