Which of the following is the BEST approach to help ensure future service delivery in accordance with business objectives?

December 11, 2021 by Admin

When evaluating the process for acquiring third-party IT resources, management identified several suppliers with repeated downtime issues impacting the enterprise. Which of the following is the BEST approach to help ensure future service delivery in accordance with business objectives?

  • Establish key risk indicators (KRIs)
  • Implement contract monitoring
  • Establish key performance indicators (KPIs)
  • Appoint a procurement oversight committee

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