Use age for Identify in the question and then add branches for each group that use conditional logic. Does the solution meet the goal?

November 13, 2021 by Admin

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You are creating Power Virtual Agents chatbot that captures demographic information about customers.

The chatbot must determine the group a customer belongs to based on their age. The age groups are:

– 0 – 17
– 18 – 25
– 26 – 35
– 36 – 55
– 55 – 100

You need to configure the chatbot to ask a question that can be used to determine the correct age group.

Solution: Use age for Identify in the question and then add branches for each group that use conditional logic.

Does the solution meet the goal?

Explanation:

Instead, create a custom Age group entity and synonyms for each individual age in the corresponding item. Use Age group for Identify in the question.

The prebuilt entities cover commonly used information types, but on some occasions, such as when building a bot that serves a specific purpose, you’ll need to teach the bot’s language understanding model some domain-specific knowledge.

To do this, you need to create a custom entity.

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