An IS auditor has completed a service level management audit related to order management services provided by a third party. Which of the following is the MOST significant finding?

December 16, 2021 by Admin

An IS auditor has completed a service level management audit related to order management services provided by a third party. Which of the following is the MOST significant finding?

  • The third party has offshore support arrangements.
  • Penalties for missing service levels are limited.
  • The service level agreement does not define how availability is measured.
  • Service desk support is not available outside the company’s business hours.

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