An enterprise’s service center is experiencing long delays in fulfilling IT service requests and very low customer satisfaction. The BEST way to determine if staff competency is the root cause of these performance problems is to compare required staff competencies with

December 11, 2021 by Admin

An enterprise’s service center is experiencing long delays in fulfilling IT service requests and very low customer satisfaction. The BEST way to determine if staff competency is the root cause of these performance problems is to compare required staff competencies with:

  • hiring and staffing practices
  • training program completions
  • certification requirements
  • current skills inventory

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