An enterprise’s chief information officer (CIO) has been receiving complaints from business executives regarding the amount their units are being charged for IT services.

December 11, 2021 by Admin

An enterprise’s chief information officer (CIO) has been receiving complaints from business executives regarding the amount their units are being charged for IT services. To maintain a good relationship with business peers, the CIO wants to be responsive to these complaints. To address this issue, the FIRST step should be to:

  • ask the chief financial officer (CFO) about budget revisions for the business units’ IT expenditures
  • look into outsourcing of support functions to drive down the cost structure
  • agree to reduce charge rates and improve relationship management with the business
  • quantify consumption and service level agreement (SLA) achievements per business unit

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