A software company’s products have had significant quality issues in recent releases. As a result, market reputation and customer satisfaction ratings have been suffering. What should executive leadership do FIRST to address this concern?

December 11, 2021 by Admin

A software company’s products have had significant quality issues in recent releases. As a result, market reputation and customer satisfaction ratings have been suffering. What should executive leadership do FIRST to address this concern?

  • Allocate budget to hire more software and quality assurance specialists.
  • Require a root cause analysis and review results. 
  • Implement a software development life cycle (SDLC) framework.
  • Mandate more robust software testing prior to release.

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