Lab – Investigate Support Websites and Repair Companies (Answers Version)

Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only.

In this lab, you will investigate the services provided by a local laptop repair company or a laptop manufacturer’s support website. Use the internet or a local phone directory to locate a local laptop repair company or laptop manufacturer’s support website. Answer the following questions:

Answers Note: The information below was obtained from a national computer repair center company.

You can use any local repair company to complete this activity. Your answers may vary from the answers below.

1. What different types of services does the repair company offer?

Answers may vary: Mail–in repairs, help and FAQ, warranty and returns.

2. What brand(s) of laptop computers can be repaired at this repair company?

Answers may vary: Toshiba, IBM, HP, Compaq, and Sony

3. What type of warranty is offered at this repair company?

Answers may vary: They are an authorized service and warranty repair center for Toshiba, IBM, HP, Compaq, and Sony. As an authorized service and warranty repair center, they repair in-warranty laptops or notebooks. There are no parts or labor charges for in-warranty work. They also provide extended-warranty repairs for these brands.

4. Does the staff have industry certifications? If so, what are the certifications?

Answers may vary: The company maintains a staff of A+ certified and manufacturer–certified technicians who receive service updates from the manufacturers.

5. Is there a guaranteed completion time for repairs? If so, what are the details?

Answers may vary: Yes, a 24-hour completion time if the parts are in stock. If the part must be ordered, they offer a 3-business-day completion guarantee.

6. Does the repair company offer remote technical services?

Answers may vary: Yes. There is a minimum fee for all remote technical services.

Answers Note: The information below was obtained from a national computer repair center’s website (http://www.dell.com/).

You can use other websites to complete this activity. Your answers may vary from the answers below.

1. What steps are required for locating device drivers for a laptop?

Answers may vary: Search for Drivers > Select Model > select product family Laptops > select product line XPS Laptop > select product model M1530 > Confirm.

2. What type(s) of support are offered for troubleshooting laptops?

Answers may vary: FAQ, search database, chat, forums, and discussion groups.

3. Does the manufacturer website offer remote technical services, if so what type(s)?

Answers may vary: Chat with technical support and on-site service.

4. What method(s) are used to located parts?

Answers may vary: Dell System Analyzer and Service Tag search.

5. What steps are required for locating manuals for a laptop?

Answers may vary: Select Model > select product family Laptops > select product line Precision Laptop > select product model M90 > Confirm > Get Manuals > English > select manual then download.